Run your entire ISP business
on one powerful platform.
XIMS by Xonware unifies subscriber onboarding, eKYC, billing, GST, payments, MikroTik control, CRM, support, reseller workflows, customer self-service, and analytics into one connected operational system.
The platform,
quantified.
Engineered as 408+ dedicated controllers across 289 database tables — modelling the complete ISP domain, end to end. Not a generic SaaS retrofitted. Built for how Indian broadband actually runs.
GUI action → obeys
in seconds.
Suspend a defaulter. Change a plan. Shift an IP. No ticket to the network engineer. RADIUS, hotspot, PPPoE and bandwidth — configured live from the operator console.
Seven tools. One business. No single source of truth.
Most Indian broadband operators run their business across a patchwork of disconnected systems. The cost isn't software licenses — it's the hours lost stitching the tools together.
Spreadsheets for billing
Manual GST returns, broken formulas, no audit trail when something goes wrong.
Vendor portals for payments
A different login for each gateway. Reconciliation is a separate job each month.
Network engineer for router changes
Every suspension, plan shift or IP change waits for a manual MikroTik command.
Paper KYC and standalone CRM
Leads, tickets, KYC and compliance live in three places that never agree.
A single web console that handles the entire ISP lifecycle — from sign-up and KYC to GST invoicing, router control, OTT bundling and 70+ reports.
Multi-tenant by zone · Role-based by employee · Built to scale
The platform, quantified.
Multi-tier hierarchy
Three tiers. One platform.
From customer channels through the .NET 8 core to external integrations — XIMS is layered, traceable and built to extend.
Who interacts with the system
.NET 8 web console + workers
What XIMS talks to outside
Cloud-deployable · Multi-tenant · Supported through 2026
14 modules. One connected platform.
Every module is deep enough to run a department on its own — and connected enough to share a subscriber, a ledger entry, a ticket, an EKYC record across the business in real time.
Customer Lifecycle Management
Every action on a customer is audit-logged and traceable across support, billing and field.
- Onboarding & KYC — CAF capture, address verification, building/area assignment, static IP, customer type tagging
- Bulk operations — renewal, disconnect, MAC reset, password update, suspension by authorization days
- Plan & status changes — upgrade, network type change, plan shift, zone shift, refund processing
- Wallet & invoices — ledger, top-up entry, authorization, proforma & full invoices, pause/restore
Subscription Billing & GST
Hundreds of plans, taxes, prorations, partner splits — without a single spreadsheet.
- Plan master — data speed, validity, billing cycle, sharing ratios, ISP GB top-ups, pin-rate plans
- CGST / SGST / IGST + HSN per plan, Excel upload, zone assignment, commission sharing
- Auto-billing on plan expiry, recurring cycles, mid-cycle proration, authorization queue
- GST-compliant invoices — GSTIN, HSN/SAC, place-of-supply logic, credit notes, bad-debt entry
Payment Gateway Hub
Customers pay through whatever they trust. Operators reconcile in one place.
- Card · net-banking · UPI — CCAvenue, Razorpay, PayU, Paytm 2.0, PhonePe, Instamojo
- Bank-tied gateways — Billdesk, Getepay, Easebuzz, Ablepay, AggrePay
- Request signing & response verification on every gateway
- Missing-transaction reconciliation, success tracking, separate top-up + subscription flows
MikroTik Router Integration
Native MikroTik integration — suspend, plan-shift, IP-change without a network engineer in the loop.
- Live push — RADIUS, hotspot, PPPoE, NAT configured live from the console
- MRTG bandwidth graphs, traffic counters per session, real-time interface monitoring
- Active session monitoring, MikroTik log streaming, device management at scale
- BNG interface mapping, VLAN management, IP pool list, NAS master
OTT, IPTV & Media Bundling
Upsell content alongside connectivity — without integrating a second billing system.
- OTT package master + custom package creation, IPTV LCO management, account provisioning
- Media library for bundled streaming services, OTT top-up PDF invoice, IPTV billing parity
- OTT reseller list + wallet + top-up flow, cashback / commission / amount-cashback tracking
- Per-reseller margin configuration, full audit trail on every OTT transaction
Reporting Engine — 70+ built-in
Revenue, customers, partners, operations — every report is one screen, Excel-exportable, drill-able.
- Revenue & GST — collection, transaction, GST portal, revenue, outstanding, top-up detail
- Customers — monthly new user, suspension, status-between-dates, KYC, MAC details, data usage
- Partners — distributor / reseller / franchise commission, paid + unpaid splits, monthly reseller user
- Operations — callback schedule, upcoming renewal, lease-line collection, advance user IP, SMS tracking
14+ payment gateways. Pre-integrated. Day one.
Customers pay through whatever they trust — UPI, cards, net-banking, bank portals or cash counter. Operators reconcile in one place, with request signing, response verification and missing-transaction tracking built into every gateway.
Why operators choose XIMS.
Engineered to last where the business is going.
Internet Service Providers · MSOs · OTT Distributors · Regional Broadband
Internet Service Providers
FTTH, broadband, wireless — full subscriber lifecycle, GST billing, MikroTik provisioning and field operations on one console.
MSOs
Multi-system operators bundling broadband with IPTV / cable. Run both subscription lines on the same backbone.
OTT Distributors
Sell OTT bundles independently or alongside connectivity. Reseller wallets, margins, commissions all native.
Regional Broadband
Local operators serving towns, districts, building societies — partner-led economics built in from day one.
Fiber & Lease-line
Fiber-as-a-service and dedicated lease-line customers billed and audited with the same rigor as retail subs.
Wi-Fi Hotspot Operators
Hotspot provisioning via MikroTik RADIUS, voucher / pin-rate plans, prepaid collection across all 14+ gateways.
Self-service for customers. Mobility for teams.
Two mobile experiences, one XIMS backbone. The customer app handles bills, complaints and renewals. The field workforce app handles onboarding, ticket visits, inventory and collections — both connected to the same real-time platform.
Bill payments, invoices, complaints, renewals, account visibility.
Branded as your ISP. Subscribers manage their entire account without calling the office — routine "what's my bill" calls drop to a trickle.
- Top-ups via 14+ gateways
- Renewal & plan change
- Complaint raise & track
- Invoice & receipt download
Onboarding, inventory, ticket handling, top-up, customer management.
Field engineers and resellers work on the move with the same real-time XIMS tenant — no offline spreadsheets, no end-of-day reconciliation.
- Field tasks: installs, visits, EKYC
- Splitter-box port assignment
- Ticket close with photo proof
- Reseller wallet & top-up flow
Operational thinking for growing ISPs.
How to improve billing discipline in a growing ISP
When monthly cycles stretch, leakage compounds. Tighten dunning, automate suspension, and tie collections to the partner ledger.
Read moreWhy complaint handling affects subscriber retention
SLA breaches predict churn months in advance. Area-routed queues with timers are the single biggest CSAT lever for ISPs.
Read moreWhat growing ISPs need from billing-CRM integration
Subscriber state divergence between billing and CRM is the cause of most "why is this customer still active" disputes.
Read moreWhy reseller visibility matters
When franchisees see their own wallet, commission and customer list, reconciliation calls quietly disappear.
Read moreSee how XIMS fits your operations.
Whether 2,000 subscribers or 200,000+.
A 30-minute walkthrough tailored to your subscriber base, network model and the modules you actually need. No sales pitch — a working demo of XIMS on a network like yours.