Mobile experience Customer · Field · Reseller

Three apps. One backbone.

Self-service for customers. Workforce app for the field. Reseller console on the move. All three are the same XIMS tenant — not separate products, not separate logins, not separate databases.

Customer App

Self-service · Branded as your ISP

Subscribers pay bills, top up, raise complaints, view invoices and renew plans — without calling the office.

  • Top-ups via 14+ gateways
  • Renewal & plan change
  • Complaint raise & track
  • Invoice & receipt download
  • Profile & KYC updates
  • Customer-comms cost down

Field Workforce

Engineers on the ground

Field engineers onboard customers, capture EKYC, manage inventory, close tickets and update splitter-port maps in the field.

  • Customer onboarding & CAF
  • Aadhaar EKYC capture
  • Item / inventory authorization
  • Splitter-box port assignment
  • Ticket close with photo proof
  • Offline-first sync

Reseller Portal

Partner self-service

Resellers and franchisees check wallets, top up subscribers, manage their customers and view monthly commission reports on their phone.

  • Wallet & top-up flow
  • Customer top-ups
  • Commission view
  • Monthly user reports
  • OTT reseller flows
  • Multi-tier visibility
Same tenant. Same data.

All three apps share the XIMS backbone.

When a subscriber pays through the customer app, the payment hits the billing engine, the receipt fires through SMS/Email, the wallet updates and the field engineer sees the cleared status — on the same record, in real time. SignalR pushes the update everywhere it matters.

Channels

Customer · Field · Reseller

Three apps, three audiences.

Backbone

XIMS Core · .NET 8

One database, one set of rules, one audit log.

Realtime

SignalR push

Every change visible everywhere instantly.

See the apps running on a real network.

Book a Live Demo View modules